Sump pump help for Lancaster city and Lancaster County, PA(717) 555-0148
Lancaster Sump Pump HelpReferral line · Lancaster, PA (717) 555-0148

Lancaster, PA · Lancaster County

Sump pump repair in Lancaster, PA

Pump not starting, running nonstop or letting water onto the basement floor? Call and you will be connected with an independent plumber who serves your part of Lancaster County.

Lancaster Sump Pump Help is a referral line, not a plumbing company. We connect your call; the plumber you speak with is an independent business.

Cross-section of a basement sump pit with a pump, float switch, check valve and discharge line Float switch Check valve Discharge line Pump Sump pit Groundwater Ground level
Simplified diagram: the pit fills, the float lifts, the pump runs and the water leaves through the discharge line.

What is your pump doing?

Pick the closest match. The causes listed are possibilities, not a diagnosis, and the checks are ones you can do without touching anything electrical in the pit.

It won't turn on

Possible causes
No power (a tripped breaker or outlet), a float switch that is stuck or caught on something, or a switch or motor that has failed.
Safe check
Is it plugged in, and does the outlet have power? Look into the pit and see whether the float can move freely.

It runs and won't stop

Possible causes
A float stuck in the on position, a failed switch, a pump too small for the water coming in, or heavy rain filling the pit as fast as it empties.
Safe check
If the pit is nearly empty and the motor keeps running, unplugging it until it is checked can protect a pump that should not run dry.

It turns on and off every few seconds

Possible causes
A check valve that lets pumped water fall back into the pit, a float with a very short on/off range, or a pit that is small for the amount of water.
Safe check
Listen when the pump stops. A rush of water back down the pipe can point to the check valve.

It hums, grinds or rattles

Possible causes
Debris in the intake, a jammed or damaged impeller, worn bearings or a motor that is struggling.
Safe check
Unplug the pump before you look. Do not reach into the pit while it is plugged in.

There is water on the basement floor

Possible causes
The pump failed or lost power, cannot keep up, the discharge line is blocked or frozen, or water is coming in somewhere other than the pit.
Safe check
Stay out of water that is near outlets, cords or appliances. Move what you can if it is safe.

Nothing comes out of the pipe outside

Possible causes
A blocked or frozen discharge line, a pipe that has come apart, or a pump that runs without moving water.
Safe check
Walk outside while the pump runs. In winter, look for ice at the end of the pipe.
Recognize one of these? Call (717) 555-0148

Who you are calling

Lancaster Sump Pump Help is a referral line for sump pump problems in Lancaster County. When you call (717) 555-0148, your call is routed to an independent plumber who serves the area you are calling from.

We do not do plumbing work, set prices or guarantee anyone's work. The plumber you speak with is a separate business, so ask them about their registration, any local license, the price and the next steps before you agree to anything.

This line is for sump pumps. Septic systems, sewer line backups and basement waterproofing are different trades, so a plumber may refer you on for those.

What happens when you call

  1. Call (717) 555-0148Describe what the pump is doing and whether water is on the floor.
  2. Get connectedYour call is routed to an independent plumber who serves your zip code.
  3. Ask before work startsAsk what they think has failed, what the work involves and what it will cost.
Call (717) 555-0148

Water rising in the pit?

Call to be connected with an independent plumber who serves your zip code.

Call (717) 555-0148

Hiring a plumber in Pennsylvania: four things worth checking

Home improvement registration

Under Pennsylvania's Home Improvement Consumer Protection Act, contractors who do $5,000 or more of home improvements a year must register with the Office of Attorney General. You can check a registration at attorneygeneral.gov or by calling 1-888-520-6680.

A written contract over $500

The same law requires a written contract when the price of the work is over $500, and you get a copy.

Three business days to cancel

You can cancel a home improvement contract within three business days of signing without penalty, except as the law provides for emergency situations.

Local plumbing licenses

Pennsylvania has no statewide plumber license, so licensing is local. The City of Lancaster's Board of Plumber Examiners licenses apprentice, journeyman and master plumbers. Ask what your municipality requires.

Sources: Pennsylvania Office of Attorney General, Home Improvement Scams brochure (HICPA); City of Lancaster, Board of Plumber Examiners

How a sump pump system works

Water in the ground around your foundation drains into a pit in the basement floor. As the pit fills, a float rises and switches the pump on. The pump pushes the water up the discharge line and out of the house, and a check valve stops it from falling back into the pit when the pump shuts off. If any one of those parts fails, the water can end up on the floor.

Sump pit
The lined hole in the basement floor that collects the water.
Float switch
Turns the pump on as the water rises and off as it drops.
Pump
Sits in the pit (submersible) or above it on a column (pedestal).
Check valve
A one-way valve on the discharge line.
Discharge line
Carries the water outside and away from the foundation.

Lancaster city and Lancaster County

Calls are connected for Lancaster city (zip codes 17601 to 17608) and towns across Lancaster County, including Lititz, Ephrata, Manheim, Mount Joy, Columbia, Millersville, New Holland and Willow Street.

See every town and zip code we connect calls for

Common questions

What happens when I call?

Your call is routed to an independent plumber who serves your part of Lancaster County. Describe the problem and ask them to explain the next steps and any costs before work starts.

Do you charge for connecting my call?

No. We do not charge callers. Any price for the work comes from the plumber, so ask for it before work starts.

Are the plumbers licensed?

Licensing in Pennsylvania is local, and each plumber is an independent business. Ask the plumber about the license your municipality requires and their home improvement contractor registration number.

Can my sump pump drain into the sewer?

Some Pennsylvania municipalities bar connecting a sump pump to the sanitary sewer. Check with your municipality or sewer authority before changing where your pump discharges.

Does homeowners insurance cover water from a failed sump pump?

It depends on your policy. Some policies only cover water from a failed sump pump if extra coverage was added. Check your policy or ask your insurer.

What if I smell burning or the pump is very hot?

Unplug it if you can do so without standing in water, keep clear of the pit and call.

Pump acting up before the next storm?

Call to be connected with an independent plumber who serves Lancaster County.

Call (717) 555-0148
Call (717) 555-0148